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Nick Duncan started the topic How to search for an official representative in the forum Biofeedback Technical Support 2 years, 6 months ago
It is very important to purchase your Biofeedback device from a verified seller and the reference should always be http://www.qxworld.eu.
In order to search for a Representative, go to http://www.qxworld.eu and click on “Representatives” on the top menu bar.
The representatives are displayed on a map and can be searched per region.
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Nick Duncan started the topic Where can I find the devices registered under my name in the forum Biofeedback Technical Support 2 years, 6 months ago
- Go to http://www.qxworld.eu
- Click on “Login” on the top menu bar (top right corner)
- Login with your email and password
- Go to “My QX”
- Click on “My devices”. A full list will be displayed. Here you can view their status, start a transfer or assign a device to your account.
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Nick Duncan started the topic How to create an account on http://www.qxworld.eu in the forum Biofeedback Technical Support 2 years, 6 months ago
- Go to http://www.qxworld.eu
- Click on “Signup” on the top menu bar (top right corner)
- Complete the required fields
- Click on “Next”
- Complete the required fields
- Click on “Next”
- Complete the required fields
- Click on “Next”
- Please wait for the process to complete
- The following message is displayed: “Thank you for signing up! Pl…
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Nick Duncan started the topic How to modify personal data on http://www.qxworld.eu in the forum Biofeedback Technical Support 2 years, 6 months ago
- Go to http://www.qxworld.eu
- Click on “Login” on the top menu bar (top right corner)
- Login with your email and password
- Click on “My QX”
- Hover over “Profile”
- Click on “Edit”
- You may now make the required changes
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Nick Duncan started the topic How to modify my password on http://www.qxworld.eu in the forum Biofeedback Technical Support 2 years, 6 months ago
- Go to http://www.qxworld.eu
- Click on “Login” on the top menu bar (top right corner)
- Login with your email and password
- Click on “My QX”
- Hover over “Account” then click on “Login information”
- Enter your new password in the required fields
- Click on “Save Changes”
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Nick Duncan started the topic I have forgotten my password to my account. How can I retrieve it in the forum Biofeedback Technical Support 2 years, 6 months ago
- If you have forgotten your password go to http://www.qxworld.eu
- Click “Login” on the top menu bar (to right corner)
- Click on “Lost your password”
- Enter your email address
- Click on “Request reset link”
- You will now receive an email with instructions on how to change your password
- Please note that this link in the email is only…
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Nick Duncan started the topic How to transfer/sell my device on http://www.qxworld.eu in the forum Biofeedback Technical Support 2 years, 6 months ago
- Go to http://www.qxworld.eu and click on “Login” on the top menu bar (top right corner)
- Login with your email and password
- Click on “My QX”
- Click on “My Devices”
- Click on the “Transfer” button below the serial number of the device you would like to transfer / sell
- Type the email address of the new owner and click on “Transfer”
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Nick Duncan started the topic How to register a device on http://www.qxworld.eu in the forum Biofeedback Technical Support 2 years, 6 months ago
Kindly note that this process is only for used devices and not new devices purchased from us. To register your new device purchased from us, kindly contact office@qxworld.eu.
- Go to http://www.qxworld.eu and click on “Login” on the top menu bar
- Login with your email and password
- Click on “My QX”
- Click on “My devices”
- Click on “Assign a…
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Nick Duncan started the topic Is it ok to travel by plane with my biofeedback device in the forum Biofeedback Technical Support 2 years, 6 months ago
The device is designed to withstand some X-ray exposure. We estimate about 50 (fifty) normal X-ray checks. We believe that after 50 (fifty) X-ray exposures the device should be refurbished. For refurbishment options, please contact us at office@qxworld.eu.
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Nick Duncan started the topic How to properly connect the harnesses in the forum Biofeedback Technical Support 2 years, 6 months ago
Connect the patient to the harnesses in the following way:
- Red harness to right wrist
- Blue harness to right ankle
- Yellow harness to left wrist
- Black harness to left ankle
- Head band on the forehead (with the strips in contact with the skin)
When you cover the wrists and ankles with the straps make sure that the electrodes are on…[Read more]
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Nick Duncan started the topic How to connect the serial Scio to a computer that does not have a Serial port in the forum Biofeedback Technical Support 2 years, 6 months ago
Newer computers usually do not have serial connection ports, however most has USB ports.
A Serial to USB converter cable works most current computers with windows 10 and Windows 11.
We recommend that you get a Serial to USB converter cable that has a prolific chip set. These cables are called RS-232 cables. Make sure to get one that is c…[Read more]
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Nick Duncan started the topic Why aren’t the lights on my SCIO box on in the forum Biofeedback Technical Support 2 years, 6 months ago
Usually, the fact that the SCIO lights are not on can be caused by either Hardware or Software. Please try both suggestions described below before sending the device in for repair or checkup.
- If the problem is hardware:
If none of the lights are working the first suggestion we have is to change the USB cable, because it could be damaged,…[Read more]
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Nick Duncan started the topic Configuring the SCIO System’s communication port (COM port) in Windows 7 in the forum Biofeedback Technical Support 2 years, 6 months ago
Kindly note that this process is only needed for Eductor64 software versions older that 3-3-2018, September 2020.
The latest Eductor64 software auto detects the COM Port and there is no need to set the port number to 1.
Should you have an older version, follow the steps below to configure the COM Port in Windows 7:
- Right click on the…
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Nick Duncan started the topic Configuring the SCIO System’s communication port (COM port) in Windows 8, 10 or 11 in the forum Biofeedback Technical Support 2 years, 6 months ago
Kindly note that this process is only needed for Eductor64 software versions older that 3-3-2018, September 2020.
The latest Eductor64 software auto detects the COM Port and there is no need to set the port number to 1.
Should you have an older version, follow the steps below to configure the COM Port in Windows 8 or Windows 10:
- Type…
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Nick Duncan started the topic Configuring the INDIGO's communication port (COM port) in Windows 7 in the forum Biofeedback Technical Support 2 years, 6 months ago
Kindly note that this process is only needed for Eductor64 software versions older that 3-3-2018, September 2020.
The latest Eductor64 software auto detects the COM Port and there is no need to set the port number to one.
Should you have an older version, follow the steps below to configure the COM Port in Windows 7:
- Right click on the…
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Nick Duncan started the topic Configuring the INDIGO device's communication port (COM port) in Windows 8, 10 or 11 in the forum Biofeedback Technical Support 2 years, 6 months ago
Kindly note that this process is only needed for Eductor64 software versions older that 3-3-2018, September 2020.
The latest Eductor64 software auto detects the COM Port and there is no need to set the port number to 1.
Should you have an older version, follow the steps below to configure the COM Port in Windows 8 or Windows 10:
- Type…
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Nick Duncan started the topic How to deactivate the 2014 or earlier BIG (Biofeedback Interfaced Graphics) program in the forum Biofeedback Technical Support 2 years, 6 months ago
The Biofeedback Interfaced Graphics (BIG) is automatically installed with the EDUCTOR64 Software. An icon called BIG will be placed on your desktop. You can load and activate the Biofeedback Interfaced Graphics (BIG) either from inside of the main EDUCTOR64 Software under Test/Biofeedback Device or directly from your desktop.
- Double click on…
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Nick Duncan started the topic How to deactivate the 2016 BIG (Biofeedback Interfaced Graphics) program in the forum Biofeedback Technical Support 2 years, 6 months ago
The Biofeedback Interfaced Graphics (BIG) is automatically installed with the EDUCTOR64 Software. An icon called BIG will be placed on your desktop. You can load and activate the Biofeedback Interfaced Graphics (BIG) either from inside of the main EDUCTOR64 Software under Test/Biofeedback Device or directly from your desktop.
- Double click on…
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Nick Duncan started the topic How to activate the 2014 or earlier EDUCTOR64 Software in the forum Biofeedback Technical Support 2 years, 6 months ago
To activate your EDUCTOR64 Software please follow the steps outlined below:
- Run the EDUCTOR64 Software by clicking on the ‘Eductor64’ icon on the desktop.
- Click ‘Close’ on the EDUCTOR Is Working’ screen when the program reaches 25%.
- On the following screen, please click on “Continue”.
- Then click on “Password”.
- If this is…
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Nick Duncan started the topic What can I do when the Software does not recognize the SCIO in the forum Biofeedback Technical Support 2 years, 6 months ago
If your Software does not recognize the SCIO device, one of the following reasons could apply:
- the driver of the device is not installed correctly
- the communication (COM) port is not set to COM1
- the type of the device is not set in the Interface Type program
Please try one or all of the following suggestions:
- unplug the USB…
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