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Usually, the fact that the SCIO lights are not on can be caused by either Hardware or Software. Please try both suggestions described below before sending the device in for repair or checkup.

• If the problem is hardware:

If none of the lights are working the first suggestion we have is to change the USB cable, because it could be damaged,…[Read more]

Kindly note that this process is only needed for Eductor64 software versions older that 3-3-2018, September 2020.

The latest Eductor64 software auto detects the COM Port and there is no need to set the port number to 1.

Should you have an older version, follow the steps below to configure the COM Port in Windows 7:

• Right click on the…

[Read more]

Kindly note that this process is only needed for Eductor64 software versions older that 3-3-2018, September 2020.

The latest Eductor64 software auto detects the COM Port and there is no need to set the port number to 1.

Should you have an older version, follow the steps below to configure the COM Port in Windows 8 or Windows 10:

• Type…

[Read more]

Kindly note that this process is only needed for Eductor64 software versions older that 3-3-2018, September 2020.

The latest Eductor64 software auto detects the COM Port and there is no need to set the port number to one.

Should you have an older version, follow the steps below to configure the COM Port in Windows 7:

• Right click on the…

[Read more]

Kindly note that this process is only needed for Eductor64 software versions older that 3-3-2018, September 2020.

The latest Eductor64 software auto detects the COM Port and there is no need to set the port number to 1.

Should you have an older version, follow the steps below to configure the COM Port in Windows 8 or Windows 10:

• Type…

[Read more]

The Biofeedback Interfaced Graphics (BIG) is automatically installed with the EDUCTOR64 Software. An icon called BIG will be placed on your desktop. You can load and activate the Biofeedback Interfaced Graphics (BIG) either from inside of the main EDUCTOR64 Software under Test/Biofeedback Device or directly from your desktop.

• Double click on…

[Read more]

The Biofeedback Interfaced Graphics (BIG) is automatically installed with the EDUCTOR64 Software. An icon called BIG will be placed on your desktop. You can load and activate the Biofeedback Interfaced Graphics (BIG) either from inside of the main EDUCTOR64 Software under Test/Biofeedback Device or directly from your desktop.

• Double click on…

[Read more]

To activate your EDUCTOR64 Software please follow the steps outlined below:

• Run the EDUCTOR64 Software by clicking on the ‘Eductor64’ icon on the desktop.
• Click ‘Close’ on the EDUCTOR Is Working’ screen when the program reaches 25%.
• On the following screen, please click on “Continue”.
• Then click on “Password”.
• If this is…

[Read more]

If your Software does not recognize the SCIO device, one of the following reasons could apply:

• the driver of the device is not installed correctly
• the communication (COM) port is not set to COM1
• the type of the device is not set in the Interface Type program

Please try one or all of the following suggestions:

• unplug the USB…

[Read more]

If your Test function is not accessible your SCIO/EDUCTOR/INDIGO/QXCI software is in demo mode. To activate the software please see “How to activate your EDUCTOR64 software”.

One of the reasons for getting this message could be that the Software does not recognize the Serial Number of your device. The Serial Number of your device is stored in two places: on a label on the device and inside the device in a chip. When those two serial numbers don’t match you get this message at the activation process. If this message a…[Read more]

The version number of the QXCI/SCIO/EDUCTOR/INDIGO Software is displayed on the top bar when opening the Software. The Software Version number usually has a format of day-month-year, for example 3-3-2016.

Processor: Intel® Core™ i5, i7 or higher, AMD processors are not supported
Memory: 8 GB or more
Video Card: Intel HD 3000 or better, minimum 256 MB video RAM
Storage : 30 GB available HDD space, maximum one Hard Drive, RAID, SCSI not allowed
Resolution: 1280 x 1024 display resolution or higher
Operating System: with the 8-8-2014 or earlier…[Read more]

In 2012 we have built in an automatic patient backup tool, which means that you no longer need to backup your patients before installing a new version, as they are automatically saved. However, it is recommended you backup your patient files regularly in case your computer or hard drive gets damaged.
In order to create a backup, please follow the…[Read more]

In 2012 we have built in an automatic patient backup tool, which means that you no longer need to backup your patients before installing a new version, as they are automatically saved. However, it is recommended you backup your patient files regularly in case your computer or hard drive gets damaged.
In order to restore a backup, please follow…[Read more]

Please follow the steps below to backup your Client Files if you have a 2012 or older version:

• Open an Internet browser, go to http://www.qxsubspace.com and log in using your Username and Password.
• Click on ‘Downloads’ from the top menu bar and select ‘Software’.
• Scroll down to find the Client Backup Tool and click ‘Download’.
• Click…

[Read more]

1. If that happens, please do not modify any information in the window. Click the Exit button and restart your computer.
2. Connect to the internet, then restart the program.
3. If you still get the blue activation failed screen, please proceed to step 4.
4. Please make sure that your windows is updated:
   Click on Start.
   Click on…

[Read more]

1. Open the QXSUBSPACE APP,
2. Do not log in,
3. Double click on any wording in the QXSUBSPACE APP and make sure it is highlighted,

   

4. Press and hold the Ctrl and Shift keys on your keyboard, then press  the letter “D”  a couple of times (while holding Ctrl and Shift),
5. Then close the app and reopen it,
6. Now insert your login crede…

[Read more]

Kindly note that the QXCI has reached its end of life.

The latest software is not QXCI compatible and the QXCI does not work on new computers.

You need an older computer that runs Windows 7 32 bit and that has a 25 pin printer port.

Hence the only option would be to source a used computer from a PC store.
Please make sure that Windows 7…[Read more]